By utilitybuddies 
Relocating to a new home is more than just packing boxes and hiring movers. While physical items can be boxed and labeled, your utility services require thoughtful coordination. Forgetting to handle utilities properly can result in moving into a house without electricity or being double-billed for services you no longer use.
This blog will walk you through everything you need to know about moving your utility services, from planning the transition to setting up new accounts. Whether you’re relocating within the same city or across state lines, understanding these steps can save time, money, and a lot of unnecessary stress.
1. Start Planning Early
The key to a smooth utility transfer is early preparation. As soon as your move is confirmed, begin making a utility checklist. Ideally, you should start this process 2–3 weeks before your moving day.
Your list should include:
- Electricity
- Natural gas
- Water and sewer
- Internet and cable
- Waste and recycling services
- Home security systems (if applicable)
Add any other services that are specific to your household or region, like propane, septic, or well water maintenance.
2. Take Inventory of Your Current Utility Accounts
Before making any phone calls or logging in online, collect the following information for each of your current utility services:
- Account numbers
- Billing contact details
- Current balance or deposit status
- Shut-off notice period (some companies require 48–72 hours)
- Transfer options (some allow you to move the account to your new address)
Knowing this ahead of time helps streamline the process and ensures no service is accidentally left active or unpaid.
3. Determine Transfer vs. New Setup
Depending on how far you’re moving and whether the same providers operate in your new area, you’ll need to decide whether to transfer, cancel, or set up new services.
Transfer
If you’re moving within the same service area, you can often transfer your account and avoid reconnect fees or credit checks.
Cancel
When moving out of state or to a region with different providers, you’ll need to cancel your current services and settle any final bills.
Set Up New
Research providers at your new address and begin scheduling service connections. Some areas offer multiple internet or energy suppliers, so it’s worth comparing rates and plans.
4. Schedule Shut-Off and Activation Dates Carefully
Timing is everything when relocating. You want utilities at your current home active until the end of your move-out day, and you want your new home ready before you arrive.
Here’s a general scheduling guideline:
- Electricity/Gas – Turn off the day after you leave; activate at least 24 hours before move-in.
- Water/Sewer – Shut off after your move-out; ensure it’s running by your move-in date.
- Internet – If working remotely, schedule a technician well in advance to avoid downtime.
- Trash Pickup – Schedule final collection after move-out and find the schedule for your new location.
Take note of business days, weekends, and holidays, as these can affect availability.
5. Contact Your Utility Providers
Now it’s time to make the necessary phone calls or complete online forms to handle the transition.
When you contact providers:
- Provide both old and new addresses
- Confirm account holder details
- Specify shut-off and activation dates
- Ask about fees, deposits, or transfer charges
- Request confirmation numbers for each request
Some services may allow online transfers, while others will require a phone call or even an in-person visit, particularly for municipal utilities.
6. Be Aware of Setup Fees and Deposits
New utility accounts may require connection fees, security deposits, or installation charges, especially if you don’t have a prior relationship with the company or a strong credit history.
Typical charges include:
- Electricity/Gas Activation: $15–$50
- Water Service Setup: $30–$60
- Internet Installation: $50–$100 (unless self-install kits are available)
- Deposit: Varies, sometimes waived with autopay or credit checks
Make sure these costs are factored into your moving budget.
7. Conduct Final Readings and Document Everything
On your final day at your old home, record the meter readings for electricity, water, and gas. Take photos with timestamps and store them in case of billing disputes.
Request final bills from each provider and provide a forwarding address for any balance refunds or deposit returns.
8. Prepare for Utility Activation at Your New Home
In your new residence, utilities might be ready to go—or they may require setup appointments or inspections.
Checklist for activation:
- Be present for technician visits (especially for internet, gas, or water)
- Ensure meters are accessible
- Test each service (electricity, hot water, internet speeds)
- Ask landlords or sellers about previous service providers or known issues
Document any damage or non-functional services immediately to avoid being charged later.
9. Update Billing and Contact Information
Once everything is operational, update your billing information and consider signing up for:
- Online account access
- Paperless billing
- Auto-pay options
- Usage alerts or outage notifications
This makes managing bills in your new home easier and helps you avoid missed payments during the transition.
10. Research Local Trash Collection and Recycling Schedules
One of the most forgotten aspects of moving is local waste management. Cities vary in how they handle trash and recycling, so look up:
- Collection days
- Bin pickup rules (color-coded bins, placement guidelines)
- Accepted recycling materials
- Bulk or hazardous waste disposal
Some areas require residents to purchase their own bins or register with a private hauler, so don’t assume service starts automatically.
11. Test and Troubleshoot Early
Once you’ve settled in, don’t assume everything is working perfectly. Test each utility within the first few days:
- Run faucets and flush toilets to test water pressure
- Check that outlets and light switches are functional
- Test your internet connection speed
- Set thermostats and confirm heating or cooling is working
The sooner you find problems, the faster they can be resolved. Keep your utility provider’s customer service number handy during the first week.
12. Know Your Rights and Responsibilities
In some regions, utility companies are regulated and required to follow specific consumer protection rules. Familiarize yourself with:
- Disconnection policies
- Payment assistance programs
- Seasonal rate changes
- Complaint procedures
Check your city or state’s public utility commission website for resources and consumer guides.
Final Thoughts
Moving utilities isn’t the most glamorous part of relocating, but it’s essential to creating a comfortable, functional home. By staying organized, acting early, and knowing who to contact, you can make this part of the moving process nearly stress-free.
Remember to treat utility services just like any other critical part of your move—plan, communicate, confirm, and follow up. With the right approach, you’ll walk into your new home with the lights on, the water running, and your Wi-Fi ready to go.
